Frequently Asked Questions

Phone Teq is a trusted, locally-owned repair business with over 5+ years of experience. We use quality parts at affordable prices, complete most repairs the same day, and back every repair with a 90-day warranty. You can test your device before you leave the store.

You can visit us in store at 3 Melrose Ave, Clearview SA 5085, call us on 0422 541 460, email info@phoneteq.com.au, or reach us via our website contact form or social media.

Walk-ins are welcome, but we recommend booking in advance — especially if the repair is urgent and you cannot be without your device. Booking guarantees your spot and reduces wait times.

Monday–Friday: 9:30 AM – 6:00 PM · Saturday: 9:30 AM – 2:00 PM · Sunday: 9:30 AM – 12:00 PM.

Yes. We accept devices via mail, Uber, or Didi parcel delivery with prior confirmation. Please contact us before sending so we can arrange the process and provide our shipping address.

We repair iPhone, iPad, Samsung, Google Pixel, Oppo, Huawei, and most other Android smartphones and tablets. If you're unsure, just give us a call.

Screen replacement, battery replacement, charging port repair, camera repair, speaker & microphone repair, water damage treatment, software troubleshooting, and insurance assessment reports.

Yes. We always diagnose your device first and communicate our findings before any work begins — nothing is done without your consent.

Most iPhone and Samsung repairs are completed within 30 minutes to 2 hours. More complex issues may take longer depending on parts availability. We'll let you know upfront.

Yes — the majority of repairs are completed the same day. Complex issues that require specialist parts may need more time, but we'll keep you updated throughout.

We have experience treating water and severely damaged phones, but success depends on the extent of the damage. Please note that water damage repairs are not covered under our standard 90-day warranty.

We prioritise high-quality aftermarket parts. Original (OEM) parts are available upon request. We'll always advise which option is best for your device.

Just the device itself. You can leave your charger, case, and accessories at home.

Yes — we offer a 90-day warranty on all replacement parts, as per our warranty terms. Water damage repairs are excluded from this warranty.

We take the utmost care to protect your data. However, we strongly recommend backing up your device before bringing it in, as a precaution.

Older devices can slow down following major software updates due to increased system demands or limited storage. We can run a diagnostic and advise on the best course of action.

Using a protective case and a quality screen protector, and handling your phone with care, goes a long way. We stock a wide range of cases and screen protectors in store.

We accept cash, credit/debit cards, PayID bank transfer, Afterpay, and Zip Pay. Flexible payment options are available.

Payment is due upon completion of the repair. A late payment penalty of 20% applies after 7 days. Uncollected devices must be picked up within 2 weeks.

Yes — if your repair requires parts to be sourced from interstate or overseas suppliers, we may ask for an advance payment to cover the parts cost before ordering.

A minimum charge of $50 applies to all repair bookings. This amount is credited toward your total repair cost.

Yes — free shipping on all orders over $200. Standard shipping rates apply for orders below this threshold.

Shipping costs vary depending on product dimensions and destination, generally starting from $15.

Once your order is dispatched, we'll send you a courier tracking number via text or email. You can also use our Track Order page to check the status of your repair or order.